Terms of Service

REACH is a service that lets you publish a personal address at /u/<handle> and receive structured requests through a form. You control a policy that decides which requests are accepted, auto-declined, or held for review. This document explains the rules for using it.

You need an account to publish an address, send requests, or reply. You are responsible for keeping your credentials safe and for everything that happens under your account. One person, one account. Do not impersonate someone else.

Requests must be truthful, on-topic for the recipient's stated policy, and free of harassment, threats, illegal content, unsolicited promotion, or automated spam. Each request must be a real, specific ask — not a mass mailing. Recipients may decline, ignore, or report requests at any time.

You control your own policy and can accept, decline, ask for clarification, or let a request sit. Nothing on REACH obligates you to reply. AI-assigned relevance and spam scores are an aid, not a decision — human judgment always wins.

Handles are first-come. We reserve certain handles (system names, common reserved words, and trademarked terms) and may reclaim a handle that is impersonating a specific person, brand, or public figure. We may reclaim inactive accounts.

To keep the network usable we apply per-sender and per-recipient rate limits. Automated or scripted use of the request form is not permitted. We may suspend accounts that abuse the service, ignore recipient policies, or harass others.

REACH is early-access software provided as-is, without warranties. Features may change. Downtime happens. Keep your own copy of anything you can't afford to lose.

You can delete your account at any time. We can suspend or terminate accounts that violate these terms. On termination, published profile data is removed; request history may be retained for abuse-prevention and legal reasons.

To the maximum extent allowed by law, REACH is not liable for indirect, incidental, or consequential damages arising from use of the service. Total liability is limited to fees paid in the preceding twelve months (currently zero during early access).

We may update these terms. Material changes will be announced on the site or by email to your account address. Continued use after a change means you accept the new terms.

Questions about these terms: reach out through the address of any REACH team member you know, or reply to any product email you've received from us.